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E-Cig Frequent Asking Questions

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  1. What is E-Cig?

E-Cig is the abbreviation of Electronic Cigarette, Electric Cigarette or E-Cigarette, using electronic means to simulate smoking without fire, tar, carbon monoxide, ash and stub. E-Cig lets you enjoy and satisfy those tactile taste sensations without any risk on smoking and on tobacco. Actually, you can smoke E-Cig anywhere healthily without environmental pollution. E-Cig can help you to reduce or quit smoking habits. For detailed information regarding the structure of an E-Cig, please go to E-Cig Structure.

  1. What is E-Liquid?

The fluid that fuels an electronic cigarette is referred to as e-liquid, or smoke juice, e-juice. E-Liquid is the component of the electronic cigarette that provides the nicotine solution and the flavoring. When heated by the atomizer, the e-liquid is responsible for providing the lovely vapor that mimics traditional tobacco cigarette smoke. E-Liquid can be used to refill your cartridges for ANY E-Cigarette model you own.
The key components to premium e-liquid are the followings:
- Flavoring: Taste is the first sense to be heightened when smoking an electronic cigarette, and for some, it?s the most important. Some like the traditional flavor of tobacco or menthol, while others enjoy the other sweet, or fruitful, special flavors, as there are so many different flavors for the tranditional cigarettes in the world. At E-Cig.com, we are doing our best to provide you the most comprehensive flavors of the world for your choices.
- Throat Hit: It is the feeling a smoker gets when the nicotine hits the back of their throat while inhaling. This worked well for those wanting a higher nicotine concentration, but left the ?light? smokers without a throat hit.
- Vapor Production: The vapor is the smoke-like substance that is exhaled when smoking an electronic cigarette. When it comes to e-cigarette vapor, most e-smokers will agree, the more the merrier. We have developed to provide a consistently thick vapor that closely mimics that of a traditional tobacco cigarette, with our new E-Cig technology and our special E-Liquid.
- Quality: E-Liquid should be produced with materials approved for pharmaceutical grade, within the proper laboratory facilities, and conducted by trained chemists, ensuring that proper procedures are always followed.
- Storage: E-liquid should always be stored in a cool, dry place to avoid the spoiling of ingredients.
All the electronic cigarettes are refillable with E-Liquid actually, including the new 2-pieces structure E-Cigs. For the detail information, please go to How to Refill the E-Liquid.

  1. Can I really smoke E-Cig anywhere?

E-Cig is not a traditional cigarette and does not burn tobacco so it can be smoked in areas where normal smoking bans are in place like bars, restaurants, planes and offices. E-Cig produces water vapor that is odorless and disappears in several seconds. You should always check with the location before using E-Cig.

  1. How does the E-Cig work?

E-Cig works with a small rechargeable battery and a unique, safe, replaceable cartridge containing water, propylene glycol or vegetable glycenin, nicotine, flavoring and a scent that emulates tobacco and other flavorings exclusive to E-Cig. When you inhale, it activates the atomizer which releases simulated smoke that is actually water vapor.

  1. Why choose E-Cig.com?

E-Cig.com is the world's first and largest official site for Electronic Cigarettes and E-Liquid products with the lowest price and the most complete line in the world. E-Cig.com is committed to providing you the best E-Cig products as well as the best online shopping experience for customized electronic cigarette products to meet your own, personal smoking needs. You can not find anywhere in the world for such a complete choices.
After your ordering, we will make by hand immediately, with our special consideration and caring, your special E-Cig product selected from the millions of options, finish your special ordering within just 1-2 business days and deliver your own very special, very fresh E-Cig product to your door within just 2-5 business days globally with the lowest worldwide express shipping cost. If the E-Cig product has been stocked for too long time without use, the defectiveness probability for the cartridge and battery should be higher.
At E-CIG, we strive for full customer needs and satisfaction! We will work to make things right. It is that simple!


  1. Who can purchase the E-Cig?

E-Cig can be purchased and used by anyone who is 18 years and older.

  1. Is my online purchase secure?

Absolutely. Purchasing from E-Cig is completely safe. Your financial details will never be shared with 3rd parties and stored securely in the financial processing institution.

  1. How can I order?

You need to sign up so that we can ship to you and serve you according to your registration, and it will be faster for your future ordering. The ordering Process is: Sign Up or Login -> select Products -> Checkout -> Fill Up Shipping Address -> Payment -> Confirmation of the order.


  1. When will my order be shipped?

We will ship to you as soon as we can depending on the daily orders quantity. Normally your order will be shipped to you within 1-2 business days. If, in case, there is some item out of stock so that we can not ship to you on time, we will inform you immediately.

  1. How long will my order be delivered to me?

Normally it takes only few days to deliver to your door with the global express shipping service. For instance, it takes normally 3-5 business days to deliver to US, Canada or Europe normally. In case you get the custom inspection, it might take 2-3 more days for the delivery. However, if you select the Mail Shipment option which is much cheaper, it will take 3-6 weeks normally.

  1. What should I do if I am not at home in US and could not get the delivery?

The China EMS express shipping package is delivered by your US local post office according to the contract between US Post Office and China Post Office. If you could not get the attempted delivery you can contact your local office with your EMS tracking number.

  1. What should you do if I do not receive my order?

If you do not receive your order within the time frame promised, do not worry. With our special Guarantee, we will reship to you or refund you money.


  1. Are your E-Cigs are better than the products made in US?

Actually, all the E-Cig products come from China, as well as all the patents related to E-Cig come from China. Some suppliers declare that their E-Cigs are made in US. However, they just make the wholesale ordering for the batteries, the cartridges or cartomizers... from Chinese manufacturing, and simply put together with the special labeling and packaging for selling in US with much higher prices.

  1. What are the differences between your E-Liquid and the others?

We are using the best PG, VG and PG400 of the world! We use only the best and high quality materials in manufacturing E-Liquid to ensure maximum safety without toxicity risk. The PG and PG400 E-Liquid Base are made in US, while the VG E-Liquid Base is made in Malaysia. We are using the highest quality of E-Liquid Base to ensure you maximum safety. Some companies are using the low quality of e-liquid base to make the e-liquid with toxicity risk. Some companies are not e-liquid manufacturer actually, just purchase from the other e-liquid company with low quality e-liquid base, without recognizing the composition of the e-liquid, and resell it by disclaiming that they are e-liquid manufacturer in their website to mislead the customers. We are doing our best to provide you the E-Liquid products with the best quality, the most comprehensive selections and the lowest prices of the world.

  1. Are all e-cigarettes refillable with E-Liquid?

Yes, all the electronic cigarettes are refillable with E-Liquid actually, including the new 2-pieces structure E-Cigs. For the detail information, please go to How to Refill the E-Liquid.

  1. You have so many different products but I have never used an electronic cigarette. What should I start with?

For new electronic cigarette user, we recommend you use first the type E-Cigarette Ce4 Starter Kit which gives you good experience for electronic cigarette with very affordable prices.

  1. What is the difference between the different E-Liquid Bases?

You can select Propylene Glycol (PG), Vegetable Glycerin (VG), PG400, Best Mix I or Best Mix II as your E-Liquid base. PG is made from animal and/or petroleum-based oils, VG is made strictly from plant oils. PEG400 is a low molecular weight grade of polyethylene glycol. It is a clear, colorless, viscous liquid. Due in part to its low toxicity, PEG 400 is widely used in a variety of pharmaceutical formulations. Best Mix I is mixed with PG and VG and Best Mix II is mixed with VG and PG400, to have the best smoking result. All our E-Liquid bases are made from only pharmaceutical grade without allergens. You may have a sensitivity to PG, so that VG, PG400 or Best Mix II give you some healthier alternatives. For the detail information regarding the E-Liquid Bases, please go to DIY E-LIQUID BASE. It is easy for you to just add whatever flavorings you want and you are ready to enjoy your personal special E-Liquid, or you can use the E-Liquid Base just as flavorless E-Liquid.

  1. Should I charge the battery when I first use?

Yes, it is better to charge the battery first for 3-4 hours.

  1. Still need help?

You can contact us by via email or our online live support (from Monday to Saturday, 9:00am - 5:00pm, PST) and we'll be happy to help! We recommend you using our online live support to get the instant answer.