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Frequent Asking Questions

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    General

  1. What is E-Cig?
    E-Cig is the abbreviation of Electronic Cigarette or E-Cigarette, using electronic means to simulate smoking without fire, tar, carbon monoxide, ash and stub. E-Cig lets you enjoy and satisfy those tactile taste sensations without any risk on smoking and on tobacco. Actually, you can smoke E-Cig anywhere healthily without environmental pollution. E-Cig can help you to reduce or quit smoking habits.
  2. Can I really smoke E-Cig anywhere?
    E-Cig is not a traditional cigarette and does not burn tobacco so it can be smoked in areas where normal smoking bans are in place like bars, restaurants, planes and offices. E-Cig produces water vapor that is odorless and disappears in several seconds. You should always check with the location before using E-Cig.
  3. How does the E-Cig work?
    E-Cig works with a small rechargeable battery and a unique, safe, replaceable cartridge containing water, propylene glycol or vegetable glycenin, nicotine, flavoring and a scent that emulates tobacco and other flavorings exclusive to E-Cig. When you inhale, it activates the atomizer which releases simulated smoke that is actually water vapor.
  4. Why choose E-Cig.com?
    E-Cig.com is the world first and largest official site for Electronic Cigarettes and E-Liquid products with the lowest prices and the most complete line. E-Cig.com is committed to providing you the best E-Cig products as well as online shopping experience for customized electronic cigarette products to meet your own, personal smoking needs. You can not find anywhere in the world for such a complete choices.
    After your ordering, we will make by hand immediately, with our special consideration and caring, your special E-Cig product selected from the millions of options, finish your special ordering within just 1-2 business days and deliver your own very special, very fresh E-Cig product to your door within just 2-5 business days globally with the lowest worldwide express shipping cost. If the E-Cig product has been stocked for too long time without use, the defectiveness probability for the cartridge and battery should be higher.
    At E-CIG, we strive for full customer needs and satisfaction! We will work to make things right. It is that simple!

    Ordering

  5. Who can purchase the E-Cig?
    E-Cig can be purchased and used by anyone who is 18 years and older.
  6. Is my online purchase secure?
    Absolutely. Purchasing from E-Cig is completely safe. Your financial details will never be shared with 3rd parties and stored securely in the finacial processing institition.
  7. How can I order?
    You need to sign up so that we can ship to you and serve you according to your registration, and it will be faster for your future ordering. The ordering Process is: Sign Up or Login -> Select Products -> Checkout -> Fill Up Shipping Address -> Payment -> Confirmation of the order.
  8. What should you do if I am not completely satisfied with the product?
    Simply return the product - even if used - to our US or China address, we will refund to you or replace the parts for you or fix the problem for you for FREE as you like, within 30 days of your puchasing.

    Shipping

  9. When will my order be shipped?
    We will ship to you as soon as we can depending on the daily orders quantity. Normally your order will be shipped to you within 1-2 business days. If, in case, there is some item out of stock so that we can not ship to you on time, we will inform you immediately.
  10. How long will my order be delivered to me?
    Normally it takes only few days to deliver to your door with the global express shipping service. For instance, it takes normally 3-5 business days to deliver to US, Canada or Europe.
  11. What should you do if I do not receive my order?
    If you do not receive your order in the time frame, do not worry. With our special Guarantee, we will reship to you or refund you money.

    Products

  12. Are your E-Cigs are better than the products made in US?
    Actually, all the E-Cig products come from China, as well as all the patents related to E-Cig come from China. Some suppliers declare that their E-Cigs are made in US. However, they just make the wholesale ordering for the batteries, the cartridges or cartomizers... from Chinese manufacturing, and simply put together with the special labeling and packaging for selling in US with much higher prices.
  13. You have so many different products but I have never used an electronic cigarette. What should I start with?
    For new electronic cigarette user, we recommend you use first the type E-Cigarette E9 Starter Kit which gives you good experience for electronic cigarette with very affordable prices.
  14. How long can I use a cartridge?
    It may last several hours to few days, depending on your smoking habit. Normally, a cigarette needs to have about 15 puffs to finish it, while one E-Cartridge needs to have about 200 puffs to finish it completely, so that one E-Cartridge is equivalent to about one to two packs of cigarette theortically. However, the E-Cartridge can not be finished completely as the cigarette, there is always some E-Liquid rest inside the E-Cartridge when the smoke get reduced. Therefore, One E-Cartridge is equivalent to about one pack of cigarettes. You can have some idea to determine how long your cartridge last from the E-Cig Comparison Table.
  15. What is the difference between E8, E9 and other models?
    We have the most complete line of E-Cig products for your choices. The different models have different structure, size, shape and different packages. For the detail information please refer to the E-Cig Comparison Table and the detail information of the product.
  16. What is the difference between Propylene Glycol(PG) and Vegetable Glycerin(VG)?
    You can select PG or VG as your E-Liquid base. PG is made from animal and/or petroleum-based oils, while VG is made strictly from plant oils. Both have hospital or food grade. Some people may have a sensitivity to PG, so that VG gives them an alternative.
  17. Can I add the E-Liquid when there is no or less liquid in the cartridge?
    Yes, you can add the E-Liquid in the Cartridges or Cartomizers as shown in the page How to Refill E-Liq.
  18. Should I charge the battery when I first use?
    Yes, it is better to charge the battery first for 3-4 hours.
  19. Still need help?
    Our US Las Vegas office is open from 9:00am to 5:00pm PDT Monday to Friday. To speak with our representative, please call (775)410-ECIG. Our China headquarter office is open from 6:00am to 9:00pm PDT Monday to Saturday. To speak with our representative, please call +86-13958299135.
    You can also contact us by our 24 hours online chat support. The 24 hours online chat support service is provided by our US Las Vegas office from 9:00am to 3:00pm PDT Monday to Friday, and provided by our China headquarter office for the rest of the hours from Monday to Saturday.
    You can also email us and we'll be happy to help!.